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UI Support Submit a request Sign in Welcome to UI Support Learn about our products, view online documentation, and get the latest downloads. Connect with support professionals or get advice from our Community experts. Enter the MAC ID of a product you would like to replace under warranty. RMA is only provided for Ubiquiti products purchased through official channels. Submit RMA airFiber 24 Articles -- airMAX 24 Articles -- EdgeMAX 24 Articles -- UniFi Network 24 Articles -- UniFi Protect 24 Articles -- UniFi VoIP 24 Articles -- UFiber 24 Articles -- UI Management Tools 24 Articles -- See All Product Lines or Submit a Help Request airMAX airMAX Getting Started airMAX - PoE Compatibility Table airMAX - How to Align airMAX Antennas airMAX - Securing airOS Best Practices airMAX - GPS Sync FAQ airMAX - Selecting the Best Channel Width airMAX - General FAQ See all 21 articles airMAX Configuration airMax - Disable Security on AC Devices airMAX - How to Configure a Point-to-Point Link (Layer 2, Transparent Bridge) airMAX - Configure a Point-to-Multipoint (PtMP) ISP-Style Access Point airMAX - How to Configure an Indirect Point-to-Point (PtP) Link (Bridge, Repeater) airMAX - VLAN Configuration airMAX - Management VLAN Examples See all 19 articles airMAX System Management airMAX - Activating FCC Revised UNII Rules airMAX - How to Export and Delete Device Data airMAX - How to Enable and Test SNMP airMAX - SSL Certificate Security Alert airMAX - How to Upgrade the Firmware Via CLI / SSH airMAX - How to Reset Your Device with TFTP Firmware Recovery See all 7 articles airMAX Troubleshooting airMAX - Improving SNR/CINR airMAX - Troubleshooting an Inaccessible Device airMAX - Troubleshooting Weak or Fluctuating Signal airMAX - Troubleshooting Unexpected Reboots airMAX - Ethernet Negotiation Issues airMAX - How to Troubleshoot Poor Throughput See all 10 articles airCube airCube - Privacy airCube - Port Forwarding airCube - Set Up Without QR Sticker airCube - TFTP Recovery airFiber airFiber Design & Planning airFiber - How to Ground an airFiber Properly airFiber - Device Models and Duplex Modes airFiber - Input Voltage airFiber - What antennas can be used with the AF-4X? airFiber - Design and Deployment for the airFiber NxN System? airFiber - AF24 Topology Options See all 9 articles airFiber Getting Started airFiber - How to Export and Delete Device Data airFiber - FAQ Getting Started airFiber - Which product should I use? airFiber - How to Align an airFiber Antenna airFiber - Updating the Firmware airFiber - Output Power Needed to Achieve Desired Modulation See all 14 articles airFiber Troubleshooting airFiber - Troubleshooting and Requesting Support airFiber - Troubleshooting Signal and Link Issues airFiber - Troubleshooting an Inaccessible Device airFiber - Troubleshooting Good Signal but Bad Data Rates airFiber - Ethernet Negotiation Issues airFiber - FCS Errors See all 10 articles airFiber LTU LTU - AF5XHD Link Management LTU - Frequently Asked Questions EdgeMAX EdgeRouter Getting Started EdgeRouter - Beginners Guide to EdgeRouter EdgeRouter - Which EdgeRouter Should I Use? EdgeRouter - Packets Processing EdgeRouter - Device LED Statuses EdgeRouter - EdgeOS Feature Backends EdgeRouter - SFP/SFP+ and DAC Compatibility List See all 14 articles EdgeRouter Configuration EdgeRouter - Port Forwarding EdgeRouter - OpenVPN Server EdgeRouter - WAN Load-Balancing EdgeRouter - L2TP IPsec VPN Server EdgeRouter - VLAN-Aware Switch EdgeRouter - Policy-Based Site-to-Site IPsec VPN See all 77 articles EdgeRouter System Management EdgeRouter - How to Upgrade the EdgeOS Firmware EdgeRouter - How to Connect to Serial Console EdgeRouter - How to Update the Bootloader EdgeRouter - Backup and Restore Configuration EdgeRouter - How to Access the EdgeRouter EdgeRouter - Access the CLI from the Web UI See all 15 articles EdgeRouter Troubleshooting EdgeRouter - TFTP Recovery EdgeRouter - Manual TFTP Recovery EdgeRouter - Reset to Factory Defaults EdgeRouter - How to Sanitize EdgeRouter Configurations EdgeRouter - SSH Recovery (ARCHIVED) EdgeRouter - Last Resort Recovery EdgeSwitch & EdgeSwitch X EdgeSwitch & EdgeSwitch X - How to Upgrade the Firmware EdgeSwitch & EdgeSwitch X - UNMS Adoption EdgeSwitch & EdgeSwitch X - Device LED Statuses EdgeSwitch & EdgeSwitch X - How to Enable PoE Output EdgeSwitch & EdgeSwitch X - How to Reset to Factory Defaults EdgeSwitch & EdgeSwitch X - Backup and Restore the Configuration See all 24 articles EdgeSwitch XP EdgeSwitch XP - How to Reset to Factory Defaults EdgeSwitch XP - How to Upgrade the Firmware EdgeSwitch XP - How to Add VLANs EdgeSwitch XP - Enable Passive PoE Output EdgeSwitch XP - Jumbo Frames EdgeSwitch XP - TFTP Recovery See all 9 articles UFiber Getting Started UFiber GPON - Getting Started UFiber GPON - Designing a GPON Network UFiber GPON - FAQ UFiber GPON - Accessories UFiber GPON - Fiber Connectors and Splicing UFiber GPON - Supported SFP/SFP+ Modules for UFiber OLTs See all 7 articles Configuration UFiber GPON - Initial Configuration UFiber GPON - How to Upgrade the OLT Firmware UFiber GPON - Triple-Play Services Using VLANs UFiber GPON - Configuring the UFiber WiFi ONU (UF-WIFI) UFiber GPON - Using the UFiber Instant SFP ONU (UF-Instant) UFiber GPON - Client Isolation See all 11 articles SFP/SFP+ Modules and Other Products UFiber - Using the UFiber Active Ethernet (UF-AE) UFiber - SFP/SFP+ and Active Fiber FAQ UFiber - Enabling Ubiquiti SFP and SFP+ Modules on Third Party Devices UniFi Network UniFi Getting Started UniFi - Analytics Data Collection FAQ UniFi - Performing a Wireless Site Survey UniFi - Getting Started UniFi - Getting Started FAQ UniFi - Accounts and Passwords for Controller, Cloud Key, and Other Devices UniFi - Device Adoption See all 31 articles UniFi Configuration UniFi - UDM Pro: How to Access the UniFi Controller by WAN IP or Hostname UniFi - USG: How to Set a Static IP Reservation for a Client/UniFi Device UniFi - USG: Configuring RADIUS Server UniFi - UAP: Configuring Access Policies for Wireless Clients UniFi - USG: How to Configure Custom DHCP Options UniFi - USG: How to Adopt a USG into an Existing Network See all 42 articles UniFi System Management UniFi - USG/UDM: Responding to a Threat Detection Alert UniFi - How to Uninstall the UniFi Network Controller UniFi - Managing UniFi Cloud Controller Subscriptions UniFi - How to Install & Upgrade the UniFi Network Controller Software UniFi - Network Controller: Regenerating an IDS/IPS Token UniFi - Network Controller: Association Failures See all 29 articles UniFi Troubleshooting UniFi - UDM and UDM-Pro Emergency Recovery UI UniFi - Troubleshooting Client-Specific Connectivity Issues UniFi - Troubleshooting Slow Wi-Fi Speeds UniFi - Troubleshooting "Managed by Other" Cloud Key Status UniFi - Troubleshooting Guest Portal Redirection UniFi - Troubleshooting Issues with Controller Backup Files See all 25 articles UniFi Hardware UniFi - USW-Leaf CLI Command Comparison UniFi - UDM PRO: Hard Drive Compatibility UniFi - Switch Model Comparison UniFi - Access Point Comparison Charts UniFi - Supported PoE Protocols UniFi - Introduction to Antenna Radiation Patterns See all 12 articles UniFi Mobile Apps UniFi - Getting Started with the UniFi Mobile App UniFi - Throughput Heat Maps with the UniFi iOS App UniFi - Mobile Configuration of UAP-AC-EDU Announcements UniFi Video UniFi Video Getting Started UniFi Video - UVC-G3-Micro Wireless Setup UniFi Video - Ports Used UniFi Video - Supported PoE Protocols (ARCHIVED) UniFi Video - How to Wirelessly Associate the UVC-Micro UniFi Video - How to Update the NVR via SSH UniFi Video - Firmware File Location on Disk See all 9 articles UniFi Video Configuration UniFi Video - How to Add a Network Volume to the NVR Appliance UniFi Video - How to Use an External Hard Drive with the NVR Appliance or a Linux Install (ARCHIVED) UniFi Video - How to Add a Network File Share to the NVR Appliance UniFi Vid...